Comparison of health care quality in Mazovia and Podlachia

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Agnieszka Krukiel, Zofia Sienkiewicz, Irena Wrońska, Joanna Gotlib

1 (63) 2017 s. 83–89
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DOI: http://dx.doi.org/10.20883/pielpol.2017.11

Fraza do cytowania: Krukiel A, Sienkiewicz Z, Wrońska I, Gotlib J Comparison of health care quality in Mazovia and Podlachia. Piel Pol. 2017;1(63):83–89. DOI: http://dx.doi.org/10.20883/pielpol.2017.11

Introduction. There are several factors that determine quality of health care, i.e.: quality of provided care, quality of nursing care, interpersonal staff relations, organizational and technical conditions, health care management system. Aim. The aim of the survey was to compare quality of health care in Mazovian and Podlachian voivodships. Material and methods. The survey was carried out in 2011 in selected medical institutions in Podlachia and Mazovia among 300 patients with a use of a questionnaire. Results. Formalities related to admission to a hospital are perceived as good by 42,33%, the evaluation was higher in Podlachian than in Mazovian voivodship (p < 0.03). Access to nursing care is evaluated equally high (47.67%), slightly higher in Mazovian voivodship (p = 0.46). Conclusions. Overall evaluation of services provided by hospital as well as satisfaction with contacts with medical personnel in both Mazovian and Podlachian voivodships are satisfactory. Social evaluation of nurse work is high.

Key words: quality, health care, patients, opinion.



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