Health care establishments belong to the organization for which to provide the highest quality of its benefits is the priority, because good quality translates into health, confidence, security, and above all the life of the patient. The concern for quality of service must be a priority of the entire staff, and especially the directorate, must be clearly and precisely developed strategic objectives. At work shows the problem of quality of medical services, with a particular focus on nursing services and the role of the nurse, who is a representative of the highest leadership entity and which brings a significant contribution to raising the quality of nursing services.

Key words: the quality of the service, the quality of nursing services, Chief Nurse.