Patients’ evaluation of nursing work

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Agnieszka Jurkiewicz, Ewa Kobos

3 (65) 2017 s. 473–480
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DOI: http://dx.doi.org/10.20883/pielpol.2017.64

Fraza do cytowania: Jurkiewicz A, Kobos E Patients’ evaluation of nursing work. Piel Pol. 2017;3(65):473–480. DOI: http://dx.doi.org/10.20883/pielpol.2017.64

Introduction. Nursing care is one of the fields within healthcare provision that constitutes the most direct contact with the recipient of those services. Carrying out patients’ opinion survey regarding nursing work gives opportunity for evaluation of nursing care over a period of time, and comparison of results between medical institutions. Aim. Learning about patients’ evaluation of nursing work. Material and methods. Research included 140 patients treated in hospitals. The main research tool was author’s own questionnaire. For the purpose of the analysis, nurses’ work aspects evaluated by patients were classified into 7 domains. Research results were presented in a form of percentage fractions, descriptive statistics, and ANOVA variation analysis. Results. 69% of patients expressed good opinion regarding nurses’ work, and 24% – satisfactory. The highest average values evaluating nurses’ work were achieved in response to the following statements: nurses were efficient in carrying out their work, I was treated with respect during contact with a nurse. On the other hand, the lowest average values evaluating nurses’ work were given for these statements: I was informed about which nurse is taking care of me, nurses prepared me to self-care at home. Socio-demographic variables did not differentiate significantly patients’ views. Conclusions. Nursing domain regarding informing and educating patients, and preparing patients to self-care should be improved. Nurses should pay greater attention in supporting patients emotionally within the course of their employment.

Key words: nursing care, patients’ opinions.



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