Introduction and aim. Changes in the perception of the patient’s role, who, from a passive recipient of health care benefits, has become an opinionated customer, evaluating the performance of service have been observed recently. The aim of the study was to assess the influence of selected factors on Lublin macroregion residents’ level of satisfaction with services of a specialized doctor. Material and methods. 144 patients using the services of specialist clinics were the research group. A diagnostic poll method, which is a survey technique, was used when conducting this study. An authorial questionnaire was the research tool. Its purpose was to assess the patients’ level of satisfaction with medical services. SAS Enterprise Guide software was used to analyze the gathered data. Statistical significance of p < 0.05 was assumed. chi2 Pearson, t-student and r-Spearman tests were used. Results. Patients’ satisfaction with medical services was defined by the doctor’s approach towards the patient, the doctor’s reaction to the patient’s requests and needs, time and attention dedicated to the patient and effectiveness of the counsel. The type of the appointment did not influence the satisfaction level. Conclusions. Many different factors affect patients’ satisfaction with medical services. Reaching patients’ expectations has an influence on the quality of medical services which entails a lot of positive consequences.

Key words: satisfaction, quality, specialized health care, patients.