Introduction. In recent years in the sphere of medical services a growth of the importance of quality in health care has been observed. The increased awareness of patients and striving for receiving services at the highest level possible involve an increase of expectations towards organisations. Therefore, more and more frequently quality management systems in health care entities are implemented, patients’ satisfaction research is conducted and medical services are constantly improved. The functioning of medical entities orientated towards quality is closely connected not only with possessing certificates and employing medical professionals, but also with the conditions in which the medical services are provided and with fitting out medical facilities with modern medical equipment and apparatus. Aim. The aim of the present study is to show a relationship between hospital architecture and satisfaction experienced by the patients who are the beneficiaries in them. Material and methods. The study was carried out based on the standardised PASAT questionnaire. The detailed aim of the study conducted was the comparative analysis of the level of satisfaction of the patients hospitalised in certified facilities and those without the quality certificate. The level of satisfaction with reference to the material dimension of the service, which means the factors connected with hospital architecture, was examined. Results and conclusions. The results of the study show a direct relationship between coming up to patients’ expectations in the dimension of the technical infrastructure of the service by certified hospitals and the level of satisfaction with medical services.

Key words: patient’s satisfaction, hospital architecture, quality certificates.